App support

For help, bug reports, accessibility feedback, or privacy questions, email the Fileuno support inbox. Please do not attach documents that contain personal, confidential, financial, medical, or work data.

To help reproduce a problem, include:

• Your iPhone model and iOS version.
• The Fileuno version shown on the App Store or device.
• The PDF tool you were using and the steps you followed.
• The exact error message, if one appeared.
• A screenshot with all private information removed.

The free version may show an interstitial after a successful PDF task. Personalized ads are eligible only when applicable Google privacy choices and Apple tracking permission both allow them; otherwise Fileuno uses non-personalized, limited, or no ads. The PDF result is created first, ads are spaced by at least five minutes, and an unavailable or failed ad never blocks the result.

The optional ad-free upgrade is a one-time, non-consumable purchase processed by Apple. Open Fileuno Settings and choose Remove Ads to buy it or Restore Purchases to recover it with the same Apple Account. If a completed purchase is not recognized, include the purchase date and storefront country in your support message, but never send a full receipt or payment information.

Camera access is used only when you choose to scan a page. Photo access is used when you select images or save an export. You can review either permission in iOS Settings under Fileuno.

Fileuno-managed history and generated copies stay in the app’s local storage. Files you save or share elsewhere are managed at that destination and must be removed there separately.

Selected photos and PDFs are processed on your device and are not uploaded to Fileuno servers or advertising providers. You can clear app-managed history from Fileuno Settings and remove remaining local app data by deleting the app.