Support

Tap an arrow whose exit path is clear. An arrow leaves the board only when its exit path is clear. A blocked arrow moves towards the obstacle and returns. Clear the board to finish the level. On dense boards, a first tap may zoom into the area before selecting an arrow.

The opening guided levels introduce blocked taps without consuming lives. Later mistakes affect stars and can cost a life. Previously earned stars remain visible in the level map.

Progress is saved on your device. An update preserves a compatible unfinished board where possible. An in-game notice identifies a preserved layout. Restart switches to the current layout and begins a fresh attempt, so use it only when you want to leave that unfinished attempt. Undo reverses your most recent successful removal; restarting does not delete completed-level records.

Free lives and natural hints renew over time. The game shows your available balance and the next refill. Natural hints accumulate up to two; separately banked credits are kept apart from that cap. A hint identifies an arrow with a clear exit path.

Where optional services are available for your profile and version, the game may offer store purchases or rewarded ads. A reward is granted only after the ad reports that it was earned. An unavailable ad, a failure or closing before earning gives no reward. Connecting services does not require a purchase or a rewarded ad.

Open Settings to control music, sound effects, haptics, language and reduced motion. Music and effects have separate controls saved on your device. Turning effects off does not turn music off. When an older save is updated, an existing sound-off preference also keeps music off.

Check device volume and silent-mode settings if sound is missing. Haptics depend on device support and system settings.

Do not uninstall or clear app storage while investigating missing progress: local records and backups may be needed for recovery. Contact support with the app version, device model, operating-system version and reproduction steps. Do not send your full save unless support explains why it is needed.

Check the product and localised price shown by Apple App Store or Google Play before confirming checkout. Payment and refund requests are handled through the relevant store; uninstalling is not a refund.

Consumable lives and hints are kept in the game record on this device. There is no Unrilo account or balance service that transfers them to another device. Reinstalling or clearing app data can lose the balance. Restore purchases is for eligible permanent purchases through the same store account; it does not grant old consumable packs again or recover their remaining balance.

If a purchase is interrupted or a benefit is missing, preserve app data and contact support with the product, store, app version and what happened. Do not repeatedly buy the same item to fix an interruption. Do not send passwords or full payment-card details.

Local play remains available without an age declaration, for under-18 profiles and when protected play is selected. Optional advertising and purchase features are restricted to eligible adult profiles that choose to connect services. The age choice is a declaration, not identity verification.

Family/privacy settings let you change the saved choice and, where required, reopen Google’s advertising privacy options. If services were used in the current session, the game may require closing and reopening before protected play continues. Changing a choice blocks new game-initiated service operations; it does not guarantee an immediate stop to provider work or delete prior transaction records. Read the privacy policy for native startup and data-processing details.

Older SDK-free gameplay betas, billing-setup builds and separately labelled diagnostics do not all have the optional services described above. An installed library or a successful diagnostic is not proof that production advertising or purchases are available. TestFlight and Google Play test-track availability are not a public-release announcement. The descriptions above explain the optional services and the controls in versions that provide them.

Use only an explicitly identified test store or platform sandbox when invited to purchase testing. A private Google Play test-track installation alone does not guarantee that checkout is free. Stop if checkout does not clearly identify the expected test mode.

If your Android version includes Complimentary access, open Settings, Family and Parent area. Use your actual age declaration and complete the displayed parent step. Open Complimentary access, paste your issued code, read the code-only request notice, choose to send it and select Activate. No game account or payment is required. The reusable code has no scheduled expiry; re-enter it after a cold launch. Codes are free, are not sold and may be revoked.

This provides separate complimentary Unlimited benefits without creating a purchase or changing purchased balances. Select Deactivate to leave it. Normal ad and purchase services retain their own age and privacy checks. If validation fails or the service is unavailable, no access is granted and local free play remains available.

Email [email protected] with the app version, platform, device model, operating-system version and steps to reproduce the issue. Include only the screenshots or logs needed. Do not send passwords, full payment-card details or full dates of birth. See the privacy policy for how support messages are handled.