App support

Search the catalog by furniture name or article number, check dimensions and choose your variant. Inspect parts/tools before starting. Rotate or zoom the 3D model, replay the current step and use the step overview to move around. Source guide text may remain English when the interface uses another language.

Stop assembly and use the official manufacturer manual for your exact article and revision. Do not substitute fasteners or infer missing structural steps. Report the product name, article, dimensions, manual revision and affected step to [email protected]. Furnvik’s generated content is a visual aid and has not been physically verified across all variants.

Progress, favorites, independent assemblies, journals, selected photo copies, counts and room/move groups are stored on this device; there is no Furnvik cloud sync. Use Projects to resume or open a workspace. Plus is required for new workspace edits and enriched PDF generation; existing records remain readable, shareable, exportable and deletable afterward. Your counts are personal confirmations, not camera detection or verification of manufacturer quantities.

Use Settings → Export for a JSON backup including saved photo copies. Settings → Import backup adds separate assemblies and does not replace current projects. Large photo collections can exceed backup or PDF limits; the app reports the limit without silently removing originals. A saved PDF can be shared again. Deleting a project removes app-owned records/photos/notebooks; deleting a group preserves its projects. Original photos, shared files and OS backups must be managed separately.

When available, monthly, yearly and lifetime plans provide the same Plus entitlement. Open Restore purchases with the original purchasing store account. An empty restore does not confirm ownership. If products are unavailable, retry with network access; store and provider availability vary by build and validation state. Contact support with platform, app version and the exact error, not your payment card details. Manage subscription renewal and refunds through Apple or Google.

If REKL0W privately provided an Android access code, open Settings → Access code and verify it while connected. Access opens only after RevenueCat confirms the entitlement for the current installation. A code is not a store purchase and cannot restore or cancel store billing. If confirmation is delayed, retry later; the catalog remains available. Do not post private codes or purchase identifiers publicly.

Known Plus access removes ad requests. Unknown purchase state, missing consent eligibility or ad errors skip advertising. Ad privacy choices opens a Google form only when required and available; Apple tracking choices are managed separately in iOS Settings. Refusing tracking never locks the catalog. See the privacy policy and terms.

Email [email protected] with Furnvik, your platform, app version and steps to reproduce the problem. Screenshots are optional; remove personal information before sending. We do not require an account or remote-access permission to provide basic support. Store release timing and response times are not guaranteed.